Industry Advisor – Utility Sector
Charles R. Dickerson is a senior operations executive and recognized thought leader with over 30 years of experience in the energy and utilities sectors. Charles’ career demonstrates a strong and positive track record of delivering and exceeding desired operational, financial and customer objectives. Charles has successfully led a number of industry areas including power production, electric transmission and distribution, gas delivery, regulatory functions, information and operational technology functions, customer care, human resources, energy market and risk operations. Charles brings deep governance expertise through his current roles as a Director for both the Seedling and RMEL boards.
Charles currently serves as Chief Operating Officer and Deputy General Manager of Austin Energy, the third largest municipal electric utility in the nation. As a passionate builder of high-performing teams, he is responsible for Power Production, Electric Service Delivery, Strategy, Information Technology and Energy Market Operations.
He previously served as President of Business Services with National Grid – USA, one of the largest investor-owned energy companies in the world, where he led a broad range of operational and customer facing organizations; while improving performance and identifying a 20% cost reduction via the elimination of inefficiencies.
Prior to his role at National Grid, Charles worked for Exelon-Pepco Holdings Inc., an investor-owned utility that provides electric and gas services to more than two million customers in the Mid-Atlantic. There his roles included Senior Vice President of Technical Services, Vice President of Customer Care, Vice President of Performance Management and Support Services, Vice President of Strategic Planning & Chief Risk Officer and Vice President of Gas Delivery.
Charles is a past member of the board of directors for: The Treatment Learning Center, City Year Washington, DC, Aclara Customer Advisory Board; and as an adjunct professor at the School of Public Policy and Business at the University of the District of Columbia.
Charles has been honored as a top Utility Industry Leader by “Intelligent Utility Magazine” and Significant Business Leader by “Minorities and Women in Business” as well as being published in both Public Utility Fortnightly and the Intelligent Utility Magazine.
Charles is a graduate of the University of Maryland, with a BS in mechanical engineering and a master’s in applied management.